Terms & Conditions

General conditions

1.1. These terms and conditions (hereinafter referred to as the Terms) have been drawn up to guarantee the rights of you (hereinafter referred to as the Customer) and the online store www.Pakella.lv (hereinafter referred to as the Store), and to determine the obligations and responsibilities of both parties. (hereinafter - Store) rights, certain duties and responsibilities of both parties.

1.2. The Rules are applied when the Customer uses the Store in any way or form, creates an order for the goods offered by the Store, makes payment for these goods, provides personal or other data, reads the information in the Store, comments, as well as evaluates the goods (hereinafter referred to as Services in general).

1.3. The Terms are considered a contract concluded between the Client and SIA Pakella (hereinafter - Administrator) (company registration no. 40003298872, VAT payer no. LV40003298872, registered address: Ķengaraga iela 10 B, LV-1063 , Riga, Latvia).

1.4. When placing an order, the customer confirms that he has carefully read all the Terms, understood their content and without any reservations agrees to all the conditions set forth in the Terms and undertakes to comply with them. If the customer does not agree unconditionally and irrevocably to accept and comply with all the obligations set out in these Terms, the customer has no right to use any Store Services.

1.5. The Store is released from any liability in cases where losses occur because the Customer, disregarding the recommendations and his obligations, has not familiarized himself with the Terms of the Store, even though he was given such an opportunity.

1.6. The store reserves the right to change the Terms at any time. The terms applicable at the time of purchase apply to the customer.

Data protection

2.1. When the customer orders goods, registration is not mandatory, but when placing an order, it is mandatory to fill out the goods order form, in which all personal data of the customer necessary for delivery must be provided: name, surname, e-mail address, address where the goods will be delivered, phone number, deliveries type and other data important for the delivery of the goods.

2.2. If the customer wants to comment or (and) evaluate the goods offered in the Store, create a "Wish basket", he must register and connect to the Store by entering his e-mail address and password. The following personal data of the Customer must be provided in the registration form: first name, last name, e-mail address, password. The customer has the right to change, add or delete data without being forced at any time.

2.3. The Customer confirms that he gives the Administrator the right to collect, store, systematize, use and organize in any way that is not prohibited by the legislation of the European Union and the Republic of Lithuania, all and any personal data that the Customer directly or indirectly provides to the Administrator when visiting the Store and using the Services in accordance with the procedures and conditions set forth in these Terms.

2.4. The Administrator undertakes not to disclose information about the Client to third parties, except for the Administrator's partners who provide services related to the submission or execution of the Client's order. The customer's personal data can be disclosed only on the basis of the cases provided for by the legislation of the European Union and the Republic of Latvia.

2.5. When registering or placing an order, the Customer confirms that he is of legal age and has the right to shop in the Store.

2.6. When registering, the Customer undertakes not to disclose his login data to anyone. Also, after finishing work, the Customer must log out of the Store system to guarantee that no one else will access the Customer's data, especially in cases where the Customer uses a public computer (e.g. at a university, in online stores, etc.). The Administrator does not assume any related responsibility if the Customer discloses his login data or does not log out of the Store system after finishing work.

2.7. The Customer confirms that he is informed that "cookies" will be stored on the computer used by the Customer when browsing the Store. "Cookies" are data that are transferred from the Store to the hard drive of the Customer's computer. Acceptance of "cookies" used in the Store does not give the Administrator access to the Customer's personal information. The Administrator uses cookies when it is necessary to identify the Client's computer - this gives the Administrator the opportunity to offer a better quality of Services. Many browsers automatically accept cookies by setting, but the Customer can opt out of "cookies" or partially limit them by setting relevant preferences in the browser. In that case, some Store Services may not work.

2.8. The Administrator has the right at any time, without prior warning, to limit or terminate the Customer's ability to use the Store's services. Also has the right to stop the operation of the Store without notifying the Customer.

2.9. Detailed information on data protection used by the Administrator is specified in the separate chapter "Privacy Policy", which is an integral part of the Terms.

Conclusion of the contract

3.1. The order is considered submitted when the Customer enters the page where it is informed that the order has been successfully accepted.

3.2. The purchase-sale agreement is considered concluded when the Customer submits an order and receives a letter confirming the order of goods/goods in the e-mail indicated during registration or in the product order form. From that moment on, the Customer is obliged to pay the prices determined at that moment for the ordered goods and to accept them.

3.3. The appendix is considered an indistinguishable part of this contract, i.e. a confirmed order with the goods specified in it, their exact number and prices.

3.4. Every contract concluded in electronic form is kept by the Administrator.

Products and their prices

4.1. The description of each product is given next to the corresponding product.

4.2. Public display of goods does not oblige the Administrator to sell the goods.

4.3. The store reserves the right to change the product offer at any time.

4.4. The store does not assume responsibility for inaccurate and (or) incomplete product information. Its color, shape or other parameters may differ due to the characteristics and (or) settings of the monitor used.

4.5. The prices of specific goods are given in euros and indicated next to the description of each product. The store undertakes to sell the goods at the prices valid at the time of the order and confirmed by the order.

4.6. The price of the product includes value added tax (VAT).

4.7. The price of the product does not include the delivery fee. Delivery costs are paid by the Customer.

Payment for goods

5.1. The administrator begins to form the shipment of the ordered goods only when full payment for the goods is received or when the customer notes that he wants to pay for the goods at the time of receipt. Payment is considered completed when the entire amount to be paid is received and credited to the Administrator's bank account.

5.2. The customer must pay for the goods no later than three working days after the conclusion of the purchase-sale contract, i.e. no later than three working days after the confirmation of the order sent to the electronic mail specified in the registration form or the goods order form, in such case, if you chose prepayment.

5.3. Payment for goods is possible in the following ways:

5.3.1 On the Internet:

5.3.1.1. Through the electronic banking system.

5.4. When paying for goods by "Transfer", the Customer must enter the order number specified in the order confirmation e-mail in the "Purpose of payment" column of the payment form. If the Customer does not specify the exact order number in the "Purpose of payment" column, the Administrator does not guarantee the fulfillment of the order.

5.5. The administrator undertakes to provide all the exact information that is mandatory in order to fully pay for the ordered goods. However, the Administrator does not assume any responsibility for the banks (this system is administered by "EVP International", SAS, Mėnulio g. 7, LT-04326, Vilnius, Lithuania; Company code 300060819, VAT payer code LT100001261114), through which the Client's payment to the Administrator was made, poor quality services and losses experienced as a result. Also, the Administrator does not assume any responsibility due to mistakes made by the Customer when forming or making a transfer (e.g., incorrect account number entry, incorrectly provided order code, etc.), as well as for losses that have arisen as a result.

Returning goods

6.1 The administrator determines the procedure for the exchange and return of goods in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer protection related to distance sales contracts: http://eur-lex.europa.eu/legal-content/EN /TXT/?uri=CELEX:32011L0083&qid=1403274218893

6.2. Based on 6.1. the documents specified in paragraph 1, the Customer has the right to return the quality item(s) purchased in the pakella.lv online store and receive the money paid for it or to exchange the item(s) for other items within 30 working days after the day of receipt of the goods.

6.2.1. Goods that are exchanged or returned must meet the following requirements:

6.2.1.1. the product must not have been used or otherwise used, it must not have been damaged and lost its value;

6.2.1.2. the product must have all the labels attached to it, if there were any

6.2.2. The product that is exchanged or returned must be delivered to the address:

Ltd. Pakella
Ķengaraga iela 10 B, 
Riga, LV-1063, Latvia
Contact phone +371 6733 1100
You can send it by courier or deliver it yourself during working hours to the specified address.

6.2.3. Together with the product that is being returned, a "Product return or exchange claim" and a document proving the purchase in the store www.pakella.lv (VAT invoice or Cashier's income order) must be submitted.

6.2.4. Upon receiving the product to be exchanged or returned, the administrator undertakes to inform the customer within 14 days whether the product meets the return/exchange criteria. If the product to be returned/exchanged meets these criteria, the Administrator undertakes to exchange the product or return the money paid for it.

6.2.5. In the event that the goods are exchanged, the Administrator undertakes to exchange the exchanged item for any other item(s), the value of which does not exceed the value of the item to be exchanged. If a price difference occurs during the exchange, the Customer must pay the Administrator such price difference. The price difference must be paid by transfer to the specified Administrator's bank account. The buyer may exchange for a product that is currently included in the sales range of the www.pakella.lv store.

6.2.6. The transportation costs of the goods to be exchanged or returned shall be paid by the Customer.

6.2.7. If the customer chooses a non-standard, faster delivery method, the delivery costs are not refunded.

6.3. If the Customer was sold a product of inadequate quality and the Administrator did not discuss its defects with the Customer, the Customer has the right to demand from the seller:

6.3.1. exchange a product of inadequate quality for a product of adequate quality;
6.3.2. change the price of the product accordingly;
6.3.3. eliminate defects free of charge within a reasonable period of time;
6.3.4.reimburse the costs of eliminating product defects if the seller does not eliminate them within a reasonable time, but the user does so himself or with the help of third parties.
6.3.5. to unilaterally terminate the purchase-sale agreement and demand the return of the money paid for the product.

6.4. If a product of inadequate quality was sold to the Customer, the Customer must deliver this product together with the "Product return or exchange request" and a document proving its purchase in the store www.pakella.lv (VAT invoice) to the address:

Ltd. Pakella
Ķengaraga iela 10 B, 
Riga, LV-1063, Latvia
Contact phone +371 6733 1100
In this case, the Administrator undertakes to pay the costs of sending the goods to the Administrator.

6.5. Gift coupons purchased in our online store cannot be returned or exchanged for cash. When returning an item purchased with a gift voucher, money is not returned. The original gift voucher value is restored.

6.6. The administrator does not provide a guarantee for all goods.

Supply of goods

7.1. The goods are delivered by the Administrator or an authorized representative of the Administrator: Courier (SIA DPD Latvija).

7.2. The Administrator undertakes to deliver the goods ordered by the Customer to the specified address in Latvia within 1-5 working days from the day of receipt of payment for the goods. Also, the Customer agrees that, exceptionally, the delivery may be delayed due to unforeseen circumstances. The Administrator, in case of significant circumstances, unable to deliver the ordered product to the Customer, undertakes to offer a similar product. If the customer refuses to accept the analogue of the product, return the money paid by the customer within 7 (seven) working days.

7.3. The courier delivers goods on the territory of Latvia from Monday to Friday.

7.4. If the Courier has not been able to deliver the goods due to the Customer's fault or due to circumstances beyond his control, the Courier will additionally coordinate a new delivery time suitable for the Customer. Re-delivery is carried out no more than twice. Otherwise, if the Customer does not accept the goods three times, the goods are returned to the Administrator, but the Customer does not have the right to make claims about non-delivery of the goods on time, and the Administrator completely releases him from responsibility for violating the delivery deadline if the goods are not delivered to the Customer or are delivered late due to the Customer's fault or due to circumstances dependent on the Client.

7.5 The Administrator or a person authorized by the Administrator does not respond and does not check whether the goods are accepted directly by the person mentioned in the order. It is the Customer's responsibility.

7.6. During the delivery of the goods, the Customer, together with the Administrator or the Courier, must check the condition of the shipment, whether the packaging of the shipment is not bent, wet, torn or otherwise externally damaged. Upon noticing damage to the shipment, the Customer must indicate the noticed defects in the shipment delivery confirmation submitted by the Courier. If the Customer does not perform these actions in the presence of the Courier, he has no right to make any claims for damage to the goods and the Administrator is released from any responsibility related to this.

7.7. If the Customer notices that the goods do not meet the requirements of the order, he undertakes to immediately contact the Administrator by phone +371 67331100. The Administrator undertakes to use all means to eliminate the existing defects, if the defects have arisen due to the fault of the Administrator or third parties working on his behalf. If the administrator does not eliminate the defects within a reasonable period agreed with the Client, the Client has the right to defend his rights in accordance with the procedure provided by law.

Writing comments

8.1. A registered Customer has the right to write comments and express his opinion about the corresponding product. All Customers can send a recommendation of any product to a friend.

8.2. When commenting or sending a recommendation, the client undertakes that any information provided by him is true, accurate or otherwise misleading, such as would violate the rights of third parties, laws or other legal requirements. When commenting and sending a suggestion, the Customer assumes responsibility for his actions.

8.3. The Administrator reserves the right to delete and (or) correct the comments posted by the Customer at any time.

Applicable law

9.1. The laws of the European Union and the Republic of Latvia are applied to the Regulations.

Final Terms

10.1. All disagreements that have arisen due to the implementation of these regulations must be resolved through mutual negotiations. If it is not possible to reach an agreement, disagreements must be resolved in accordance with the procedures established by the laws of the European Union and the Republic of Latvia.